Privacy Policy

EyeView Media ("we", "us", or "our"), trading as Zac Freidin (ABN 25 637 185 109), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or otherwise interact with us. This policy is published in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We may collect and process the following categories of information:

• Contact Information: Name, email address, phone number, and company or agency name that you provide via our contact, enquiry, or booking forms.
• Project Information: Property addresses, project briefs, timelines, and any details you share regarding the services you wish to engage.
• Communications: Records of correspondence, including emails, messages, and feedback provided to us.
• Technical Information: When you visit our website, we may automatically collect information about your device, including IP address, browser type, operating system, and usage data through cookies and similar technologies.
• Newsletter Subscriptions: Email addresses submitted to receive our newsletter and marketing communications.

2. How We Collect Information

We collect information that you provide directly to us when you fill out forms on our website, submit an enquiry, request a quote, book a service, or communicate with us by email or telephone. We also collect information automatically when you visit our website, as described above. We also collect information you submit through forms hosted on third-party platforms, including Facebook and Instagram lead forms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver the videography and media services you have requested.
• To respond to your enquiries, provide quotes, and communicate with you about your project.
• To process bookings, schedule shoots, and manage appointments.
• To send newsletters, updates, and marketing communications where you have consented to receive them.
• To improve our website, services, and customer experience.
• To comply with our legal and regulatory obligations.
• To contact you by SMS about an enquiry you have submitted.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, email service providers), provided they agree to keep this information confidential.
• Where required by law, court order, or government regulation.
• In connection with a merger, acquisition, or sale of all or a portion of our business assets.
• With your consent or at your direction.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Raw footage and project files are retained for a period of three (3) months following final delivery, as outlined in our Terms of Service, after which they may be deleted or archived.

8. Your Privacy Rights

Under the Australian Privacy Principles, you have certain rights regarding your personal information, including:

• The right to request access to the personal information we hold about you.
• The right to request correction of any inaccurate or incomplete information.
• The right to request that we delete your personal information, subject to legal and contractual obligations.
• The right to opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. By using our website and services, you consent to such transfers. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

• Email: contact@eyeviewmedia.au
• Phone: 0406 620 607
• Address: Melbourne, Victoria, Australia